Refund Policy
Thank you for shopping at KingsKandy.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 3 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund amount will exclude any shipping charges incurred during the initial purchase.
Exchanges
If you would like to exchange your item for a different size or item, contact our customer support team within 3 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
Inglewood coffee
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 5 business days after we receive your returned item. It may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team.
Privacy Policy
At KingsKandy.lk, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.
Information We Collect
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Personal identification information (such as name, email address, phone number) provided voluntarily during registration or checkout.
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Payment and billing information necessary to process orders, including credit card details, which are securely handled by trusted third-party payment processors.
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Browsing information (such as IP address, browser type, and device information) collected automatically using cookies and similar technologies.
Use of Information
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To process and fulfill your orders, including shipping and delivery.
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To communicate with you regarding your purchases and provide customer support.
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To personalize your shopping experience and present relevant product recommendations and promotions.
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To improve our website, products, and services.
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To detect and prevent fraud, unauthorized activities, and abuse of our website.
Information Sharing
We do not sell or trade your personal information. However, we may share it with:
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Trusted service providers: Third-party service providers who assist in operating our website, processing payments, and delivering products.
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Legal requirements: If required to do so by law or in response to valid legal requests or orders.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access. However, no method of transmission over the internet is 100% secure.
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. You can disable cookies through your browser settings, but this may limit website functionality.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised “last updated” date.
Contact Us
If you have any questions regarding our Privacy Policy, please contact us through the information provided on our website.
Terms and Conditions
Welcome to KingsKandy.lk. These Terms and Conditions govern your use of our website and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms.
Use of the Website
You must be at least 18 years old to use our website or make purchases.
You are responsible for maintaining the confidentiality of your account information.
You may not use our website for any unlawful or unauthorized purposes.
Product Information and Pricing
We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee their accuracy.
Prices are subject to change without notice. Promotions or discounts are valid for a limited time.
Orders and Payments
By placing an order, you are making an offer to purchase the selected products.
We reserve the right to refuse or cancel any order due to product availability, errors, or suspected fraudulent activity.
You agree to provide valid payment information and authorize us to charge the total order amount.
We use trusted third-party payment processors and do not store full payment details.
Shipping and Delivery
We will make reasonable efforts to ensure timely shipping and delivery.
Shipping and delivery times are estimates and may vary based on location and other factors.
Returns and Refunds
Our Refund Policy governs returns and refunds. Please refer to the policy provided on our website.
Intellectual Property
All content on our website, including text, images, and graphics, is protected by intellectual property rights and is the property of KingsKandy.lk or its licensors.
You may not use, reproduce, distribute, or modify any content without our prior written consent.
Limitation of Liability
KingsKandy.lk, its directors, employees, or affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of our website or products.
We make no warranties regarding the quality, accuracy, or suitability of the products offered.
Amendments and Termination
We reserve the right to modify, update, or terminate these Terms and Conditions at any time. It is your responsibility to review these terms periodically.
Contact Us
For any inquiries regarding these Terms and Conditions, please contact us through the information provided on our website.
